Key Account Manager
Full time, permanent (office based)
Up to £31,000 (doe)
Devizes, Wiltshire
Ready to take your career to the next level? As a Key Account Manager, you’ll have the opportunity to build strategic partnerships with high-end retailers and foster long-lasting relationships with key decision-makers.
Partnering with the Area Sales Manager, you will be responsible for managing and nurturing relationships, providing seamless order processing, and exceeding customer expectations.
Responsibilities within this role:
- Cultivate and maintain strong relationships with high-end retailers, anticipating their needs and proactively addressing concerns.
- Oversee the entire order process, from initial confirmation to final delivery, ensuring timely and accurate fulfilment.
- Identify opportunities to enhance efficiency and customer satisfaction, driving innovation and process improvement.
- Work closely with cross-functional teams to ensure seamless communication and coordination.
- Deliver world-class customer service by proactively addressing inquiries, resolving issues, and exceeding expectations.
Your scope of work will include:
- Assisting with tenders and quotations preparation and follow-up in collaboration with account managers.
- Coordinating communication and activities with customers regarding item screenings, packaging, new product introductions, and promotional management.
- Providing support in the implementation of business improvement initiatives.
- Acting as a constructive team player, assisting in the growth and development of the team.
What You’ll Bring:
- A passion for customer success and a strong customer-centric mindset.
- Previous account management/customer service experience
- Excellent communication and interpersonal skills.
- A proactive and solution-oriented approach to problem-solving.
- The ability to work independently and as part of a team.
- Experience in a fast-paced, customer-focused environment.
Hours of work will be Monday to Friday 8am – 5pm and there is free on-site parking for staff.