We’re seeking a reliable and organized Dealership Service Drive Dispatch to assist with controlling the flow of service work through the service department of a luxury dealership in Englewood, NJ.
This position plays a key role in maintaining safety, service quality, and efficiency while managing the task dashboard and ensuring client satisfaction. The ideal candidate is a hands-on leader who takes pride in maintaining high operational standards.
Key Responsibilities:
- Monitor the live dashboard continuously to ensure all incoming tasks are seen, acknowledged, and moving—nothing should sit unassigned.
- Assign tasks efficiently based on team availability, proximity, and priority to keep operations flowing smoothly.
- Prioritize urgent requests (e.g., customer arrivals, vehicle pull-ups, shuttle needs) to protect service lane speed and CSI.
- Ensure proper task details are included (VIN, stock number, destination, notes) so workers can execute without confusion.
- Balance workload across the team to prevent bottlenecks, idle time, or overloading specific employees.
- Communicate proactively with workers and advisors to clarify requests, update statuses, and resolve issues quickly.
- Enforce workflow compliance (e.g., damage inspections, photo requirements, safety steps) tied to each action.
- Adjust and reassign tasks dynamically as conditions change (rush periods, callouts, unexpected volume).
- Review completed tasks for accuracy and accountability, ensuring proper closeout and identifying opportunities for improvement.
Qualifications:
- Must be 18 years or older with a valid driver’s license and a clean driving record.
- Previous supervisory or team lead experience preferred.
- Strong communication and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience driving both automatic and manual transmission vehicles preferred.
Why Join Us:
- Competitive pay and opportunities for advancement.
- Supportive leadership and training programs.
- Work with a team that values safety, service, and operational excellence.
- Opportunities for advancement within the company.
DealerFLEX specializes in full-service staffing solutions for the automotive industry, including valet, service drive management, detail, wash, and fleet operations.